Help & support

Usually ready in 5–15 minutes, always within 45. Your episode page (the link in your order email) updates on its own and shows which stage it's at — casting, shooting scenes, editing — and we email you when it's ready. If it's been more than 45 minutes, email us with the address you paid with.

No. When a render fails, its credits come back automatically and we email you. Open your draft to try again — you can change the script first.

Retake just that scene from your episode page (10 credits); the episode is re-joined with the new take. Or tap "Needs work" and tell us what's off — a real person reads every one and replies by email.

Every script is saved at its own link (/d/…). Open it in the same browser to edit or render it; your account page lists the episodes you've rendered.

If we can't deliver an episode at all, we refund the unused credits — email us from the address you paid with. AI output varies, so small differences in a face or a line aren't by themselves a refund reason; retake the scene or use "Needs work" and we'll make it right.

Credits left after a purchase are kept in your account: sign in on any phone or browser with the same email (we send a 6-digit code, no password) and they're there. They stay valid for 2 years from your latest purchase.

Uploaded photos are deleted automatically after 30 days and finished episodes after 90. To delete anything sooner, email us the link to your draft or episode page.